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Privacy & Cookie Policy

Last Updated: 31/8/24

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1. Introduction

Welcome to Shh Social. Shh Social is owned and operated by Lisa Colesky. We are committed to protecting your personal information and your right to privacy. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.shhsocial.com , and informs you about your privacy rights and how the law protects you, including rights under the General Data Protection Regulation (GDPR) and other applicable laws.

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2. Important Information and Who We Are

Data Controller: Lisa Colesky, Shh Social
Galway, Ireland
Email: hello.shhsocial@gmail.com

If you have any questions about this Privacy & Cookie Policy or our privacy practices, please contact us using the details above or via our Contact Page.

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3. Information We Collect

We collect and process various types of information, including:

  • Personal Data: Data you provide directly, such as your name, email address, phone number, payment details, and any other information submitted through forms or when contacting us.

  • Usage Data: Information collected automatically, such as IP addresses, browser types, referring/exit pages, and date/time stamps of visits.

  • Cookies and Tracking Technologies: We use cookies, web beacons, tags, and scripts to collect and track information and to improve your experience on our Site. For more detailed information, see the "Cookies and Tracking Technologies" section below.

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4. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Maintaining Our Services: To operate our Site, process payments and bookings, and respond to your inquiries.

  • Improving Our Services: To analyse usage and improve the functionality and content of our Site.

  • Marketing and Communication: To send you updates, newsletters, and promotional content, provided you have opted in to receive them.

  • Compliance and Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements, including our Terms of Service.

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5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given consent for specific processing activities.

  • Contract: Where processing is necessary for the performance of a contract with you, including processing payments or bookings.

  • Legal Obligation: Where we need to comply with legal requirements.

  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests.

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6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance user experience, analyse traffic, and for advertising purposes. Here’s a detailed overview of our cookie usage:

  • What Are Cookies?
    Cookies are small data files stored on your browser or device that help websites remember your actions and preferences over time.

  • Types of Cookies We Use:

    • Essential Cookies: These cookies are necessary for the basic functionality of the Site. Without these, the Site may not function correctly. Examples include:

      • XSRF-TOKEN: Used for fraud detection of calls (Session).

      • hs: Security cookie (Session).

      • svSession: Used for identification (6 months).

      • SSR-caching: Used for rendering performance (24 hours).

      • TS*: Used for attack detection (Session).

      • bSession: Used for system effectiveness measurement (24 hours).

      • fedops.logger.sessionId: Used for tracking session errors and issues (12 months).

      • _wixAB3|*: Used for site experiments (6 months).

      • server-session-bind: Used for API protection (Session).

      • client-session-bind: Used for API protection (Session).

    • Analytics Cookies: These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously.

    • Advertising Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

    • Third-Party Cookies: These cookies are set by third-party services integrated into our Site, such as Google Analytics and Facebook Ads, to help us analyse our Site's performance and personalise your experience.

  • Managing Cookies:
    You can manage your cookie preferences through our cookie consent banner or adjust your browser settings:

    To opt out of being tracked by Google Analytics across all websites, you can visit this link.

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7. Sharing Your Information

We may share your personal information with:

  • Service Providers: Including payment processors, hosting providers (Wix), analytics services, and other third parties that assist us in operating our Site and providing our services.

  • Business Transfers: In connection with mergers, acquisitions, or asset sales.

  • Legal Authorities: When required by law, regulation, or legal process, or to protect our rights and property.

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8. International Data Transfers

As a global website, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that any such transfers comply with applicable data protection laws and that adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

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9. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

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10. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements. The criteria used to determine retention periods include the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

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11. Your Rights

Under applicable data protection laws, including GDPR, you have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.

  • Rectify Your Data: Request corrections to any inaccurate or incomplete information.

  • Erase Your Data: Request deletion of your personal data, subject to certain conditions.

  • Restrict Processing: Request that we limit the processing of your data in certain circumstances.

  • Data Portability: Request that we provide your data in a structured, commonly used format.

  • Object to Processing: Object to the processing of your data, including for direct marketing purposes.

  • Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.

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To exercise these rights, please contact us at hello.shhsocial@gmail.com. We will respond to your request within one month or notify you if we require more time.

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12. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16 without parental consent. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information.

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13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

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14. Changes to This Privacy & Cookie Policy

We may update this Privacy & Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Significant changes will be communicated to you directly, where feasible.

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15. Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy or our data practices, please contact us at:

Email: hello.shhsocial@gmail.com
 

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